Privacy Policy

Last Updated: 17 September 2026

Lumiair Linen (“Lumiair Linen”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using LumiairLinen.com.

This Privacy Policy explains what information we collect, how we use it and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Mobile number
Email address
Billing address
Shipping address
Order information
Product information
Payment-related information
Customer support communications
Information submitted through enquiry forms
Website usage information
IP address
Browser and device information
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange delivery.
Confirm orders and payments.
Provide customer support.
Process returns and exchanges.
Respond to product enquiries.
Handle complaints.
Improve our website and services.
Prevent fraudulent or unauthorised activity.
Maintain transaction and business records.
Meet applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment providers.

Where a third-party payment gateway is used, payment information may be handled directly by that provider according to its own privacy policy and terms.

Lumiair Linen does not intentionally store complete card details unless required and appropriately supported by our payment-processing arrangements.

4. Sharing Information

We may share necessary information with service providers that help us operate our business, including:

Payment service providers
Courier and delivery companies
Website hosting and technology providers
Customer support providers
Analytics providers
Professional service providers
Government authorities where required by law

We do not sell customers’ personal information as a standalone product.

5. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning.
Remember preferences.
Understand website traffic.
Improve website performance.
Analyse customer behaviour.

You may manage cookies through your browser settings.

6. Data Security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer service, accounting, legal and regulatory requirements.